Terms & Conditions | Uniresources Private Limited<\/title>\r\n \r\n <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script>\r\n <style>\r\n \/* Modern Scrollbar *\/\r\n ::-webkit-scrollbar { width: 8px; }\r\n ::-webkit-scrollbar-track { background: #f8fafc; }\r\n ::-webkit-scrollbar-thumb { background: #cbd5e1; border-radius: 10px; }\r\n ::-webkit-scrollbar-thumb:hover { background: #94a3b8; }\r\n \r\n \/* Subtle Tech Grid Background for Hero *\/\r\n .bg-grid-pattern {\r\n background-image: linear-gradient(to right, rgba(255,255,255,0.05) 1px, transparent 1px),\r\n linear-gradient(to bottom, rgba(255,255,255,0.05) 1px, transparent 1px);\r\n background-size: 40px 40px;\r\n }\r\n <\/style>\r\n<\/head>\r\n<body class=\"bg-slate-50 text-slate-800 font-sans antialiased selection:bg-blue-600 selection:text-white\">\r\n\r\n \r\n <section class=\"relative pt-24 pb-24 bg-slate-900 overflow-hidden\">\r\n <div class=\"absolute inset-0 bg-grid-pattern opacity-40\"><\/div>\r\n <div class=\"absolute top-0 right-0 w-96 h-96 bg-blue-600\/20 rounded-full blur-3xl transform translate-x-1\/2 -translate-y-1\/4\"><\/div>\r\n <div class=\"absolute bottom-0 left-0 w-96 h-96 bg-indigo-600\/20 rounded-full blur-3xl transform -translate-x-1\/2 translate-y-1\/4\"><\/div>\r\n \r\n <div class=\"relative w-full px-4 sm:px-8 lg:px-16 xl:px-24 text-center\">\r\n \r\n <div class=\"flex justify-center items-center gap-3 mb-8\">\r\n <div class=\"w-12 h-12 bg-blue-600 rounded-lg flex items-center justify-center shadow-lg shadow-blue-600\/20\">\r\n <svg class=\"w-7 h-7 text-white\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 21V5a2 2 0 00-2-2H7a2 2 0 00-2 2v16m14 0h2m-2 0h-5m-9 0H3m2 0h5M9 7h1m-1 4h1m4-4h1m-1 4h1m-5 10v-5a1 1 0 011-1h2a1 1 0 011 1v5m-4 0h4\"><\/path><\/svg>\r\n <\/div>\r\n <span class=\"font-extrabold text-3xl text-white tracking-tight\">Uniresources <span class=\"text-blue-500 font-medium text-2xl\">Private Limited<\/span><\/span>\r\n <\/div>\r\n\r\n <h1 class=\"text-5xl md:text-7xl font-extrabold text-white tracking-tight mb-8\">\r\n Terms & <span class=\"text-blue-500\">Conditions<\/span>\r\n <\/h1>\r\n <p class=\"text-xl md:text-2xl text-slate-300 max-w-4xl mx-auto font-light leading-relaxed\">\r\n Comprehensive and Non-Comprehensive IT AMC Services provided by Uniresources Private Limited.\r\n <\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n <main class=\"w-full px-4 sm:px-8 lg:px-16 xl:px-24 py-16 mb-12\">\r\n \r\n <div class=\"w-full space-y-16\">\r\n \r\n \r\n <section id=\"non-comprehensive\">\r\n <div class=\"flex items-center gap-4 mb-6 border-b border-slate-200 pb-4\">\r\n <div class=\"p-3 bg-blue-100 text-blue-600 rounded-lg\">\r\n <svg class=\"w-8 h-8\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z\"><\/path><\/svg>\r\n <\/div>\r\n <h2 class=\"text-3xl md:text-4xl font-bold text-slate-900\">General Terms for Non-Comprehensive AMC<\/h2>\r\n <\/div>\r\n <div class=\"bg-white p-8 md:p-12 rounded-2xl border border-slate-200 shadow-sm leading-relaxed text-slate-700 w-full\">\r\n <p class=\"mb-8 font-semibold text-slate-900 text-xl md:text-2xl\">In Non-Comprehensive AMC, the cost of spare parts, replacement and Repairing Cost will be borne by the Customer. This usually means only Service.<\/p>\r\n <ul class=\"grid grid-cols-1 md:grid-cols-2 gap-8 list-none text-lg md:text-xl\">\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Operating Systems and Office related application troubleshooting and support.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Installing operating systems, configuration of driver, update latest patches and latest Windows Service Pack and other OEM based software. (CD and license would be provided by Customer).<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Cleaning and uninstalling unnecessary files from desktop\/laptops.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Desktop login and basic windows policy problem solving.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Updating new software application (CD and license would be provided by Customer).<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>On-site Helpdesk Escalation of the critical issues to appropriate IT supports team. Regular touch with users for their problems.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Internal cleaning of the equipment using vacuum cleaner \/other appropriate means (Once in a Year or whenever required).<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span><span class=\"font-bold text-slate-900\">On-Remote Support<\/span> within 4* Business Hours related to any IT or Online problem.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span><span class=\"font-bold text-slate-900\">On-Site Support<\/span> within 24* Business Hours.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>In case of any Hardware repairing issue we will share quotation with customer, and done repairing only after approval from Customer. (New Parts not Included).<\/span><\/li>\r\n <li class=\"flex items-start md:col-span-2\"><svg class=\"w-7 h-7 text-red-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z\"><\/path><\/svg><span><span class=\"font-bold text-red-700\">Data backup and Data Recovery will not cover in any condition.<\/span> (User Data or Company Data). Data backup should be taken by user only.<\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n <section id=\"comprehensive\">\r\n <div class=\"flex items-center gap-4 mb-6 border-b border-slate-200 pb-4\">\r\n <div class=\"p-3 bg-indigo-100 text-indigo-600 rounded-lg\">\r\n <svg class=\"w-8 h-8\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M9 12l2 2 4-4m5.618-4.016A11.955 11.955 0 0112 2.944a11.955 11.955 0 01-8.618 3.04A12.02 12.02 0 003 9c0 5.591 3.824 10.29 9 11.622 5.176-1.332 9-6.03 9-11.622 0-1.042-.133-2.052-.382-3.016z\"><\/path><\/svg>\r\n <\/div>\r\n <h2 class=\"text-3xl md:text-4xl font-bold text-slate-900\">General Terms for Comprehensive AMC<\/h2>\r\n <\/div>\r\n <div class=\"bg-white p-8 md:p-12 rounded-2xl border border-slate-200 shadow-sm text-slate-700 w-full\">\r\n <ul class=\"grid grid-cols-1 md:grid-cols-2 gap-8 list-none text-lg md:text-xl\">\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-indigo-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Service tax will be paid extra as applicable.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-indigo-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Under warranty Spare part would be subject to deal direct between client and manufacturer.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-indigo-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>OS and Software will be provided by customers with relevant License and SOP.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-red-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z\"><\/path><\/svg><span><span class=\"font-bold text-red-700\">Data loss and Data backup will not cover in contract<\/span> (User Data or Company Data).<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-indigo-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Updating and Changing in Inventory of Equipment under AMC have to be communicated by proper channel.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-indigo-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Shifting of computers or equipment not covers however reinstallation and reconnecting terminal is covers in contract.<\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n <section id=\"general-assurance\">\r\n <h2 class=\"text-3xl md:text-4xl font-bold text-slate-900 mb-8 border-b border-slate-200 pb-4\">General Assurance to Customers<\/h2>\r\n <div class=\"grid grid-cols-1 md:grid-cols-2 lg:grid-cols-4 gap-8 w-full\">\r\n <div class=\"bg-slate-50 p-8 rounded-xl border border-slate-200 hover:shadow-md transition\">\r\n <h3 class=\"font-bold text-slate-900 text-xl mb-4\">Confidentiality<\/h3>\r\n <p class=\"text-lg text-slate-700 leading-relaxed\">Repair and maintenance work would not violate any patent, copyright of any person\/entity and confidentiality of the information in the computer system shall be maintained.<\/p>\r\n <\/div>\r\n <div class=\"bg-slate-50 p-8 rounded-xl border border-slate-200 hover:shadow-md transition\">\r\n <h3 class=\"font-bold text-slate-900 text-xl mb-4\">Spare Reserves<\/h3>\r\n <p class=\"text-lg text-slate-700 leading-relaxed\">Uniresources Private Limited shall maintain a pool of various hardware spares\/components as reserves to ensure issues to be resolved in time.<\/p>\r\n <\/div>\r\n <div class=\"bg-slate-50 p-8 rounded-xl border border-slate-200 hover:shadow-md transition\">\r\n <h3 class=\"font-bold text-slate-900 text-xl mb-4\">Health Records<\/h3>\r\n <p class=\"text-lg text-slate-700 leading-relaxed\">A health record would be maintained for all equipment under AMC for each incident of malfunctioning, complain logging and solving.<\/p>\r\n <\/div>\r\n <div class=\"bg-slate-50 p-8 rounded-xl border border-slate-200 hover:shadow-md transition\">\r\n <h3 class=\"font-bold text-slate-900 text-xl mb-4\">Network Availability<\/h3>\r\n <p class=\"text-lg text-slate-700 leading-relaxed\">Ensuring high availability of networks, Identifying LAN faults & getting them resolved.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n <section id=\"scope-of-work\">\r\n <h2 class=\"text-3xl md:text-4xl font-bold text-slate-900 mb-8 border-b border-slate-200 pb-4\">Scope of Work for Service<\/h2>\r\n <ul class=\"list-inside list-disc space-y-4 text-slate-700 bg-white p-8 md:p-12 rounded-2xl border border-slate-200 shadow-sm w-full text-lg md:text-xl leading-relaxed\">\r\n <li>Preventive maintenance for the whole computer system shall be done on half yearly basis which shall include external\/internal cleaning of the system, running the diagnostics \/utilities tool to determine the existing or likelihood fault.<\/li>\r\n <li>Routine corrective and preventive maintenance of computer systems and its peripherals as specified in the inventory of equipment.<\/li>\r\n <li>Diagnosing and resolving the problem according to the severity assigned to it.<\/li>\r\n <li>Re-installing the OS or latest OS (Provided by Customer).<\/li>\r\n <li>Software installation, un-installation, configuration, antivirus software up-gradation to make system\/equipment fully functional.<\/li>\r\n <li>Installation\/Re-installation of essential and productivity S\/W (Pre-Listed, with SOP, package provided by customer).<\/li>\r\n <li>Resolving breakdowns of the highest priority terminal in minimum time.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n \r\n <div class=\"grid grid-cols-1 lg:grid-cols-2 gap-10 w-full\">\r\n \r\n <section id=\"replacement\">\r\n <div class=\"bg-blue-50 p-8 md:p-12 rounded-2xl border border-blue-200 h-full\">\r\n <h2 class=\"text-3xl font-bold text-blue-900 mb-6 flex items-center\">\r\n <svg class=\"w-8 h-8 mr-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M4 4v5h.582m15.356 2A8.001 8.001 0 004.582 9m0 0H9m11 11v-5h-.581m0 0a8.003 8.003 0 01-15.357-2m15.357 2H15\"><\/path><\/svg>\r\n Replacement of Part\r\n <\/h2>\r\n <p class=\"text-lg md:text-xl text-blue-800 mb-8 font-medium leading-relaxed\">Under comprehensive plan, replacement is free of cost only when non-repairable and not in the excluded conditions list.<\/p>\r\n <ul class=\"space-y-4 text-lg md:text-xl text-blue-900 list-disc list-inside leading-relaxed\">\r\n <li><span class=\"font-bold\">Includes:<\/span> SMPS, RAM, HDD, Monitor, Mouse, Keyboard, Power Cable & VGA Cable.<\/li>\r\n <li>Replaced parts will be equivalent in performance (brand\/model may vary).<\/li>\r\n <li>Cases can be held till equivalent parts are available in case of obsolescence.<\/li>\r\n <li>In case of replacement, the defective spares covered under Comprehensive contract shall be the property of <span class=\"font-bold\">Uniresources Private Limited<\/span>.<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/section>\r\n \r\n \r\n <section id=\"exclusions\">\r\n <div class=\"bg-red-50 p-8 md:p-12 rounded-2xl border border-red-200 h-full\">\r\n <h2 class=\"text-3xl font-bold text-red-900 mb-6 flex items-center\">\r\n <svg class=\"w-8 h-8 mr-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z\"><\/path><\/svg>\r\n Not Covered Under AMC\r\n <\/h2>\r\n <ul class=\"space-y-4 text-lg md:text-xl text-red-900 list-disc list-inside leading-relaxed\">\r\n <li>Ribbon, Tape, Ink, Toner cartridges, Mother Boards, Printer and Printer Parts.<\/li>\r\n <li>Plastic parts (covers, switches, sockets, buttons).<\/li>\r\n <li>Damage caused by force majeure, surges, high voltages, lightning, or rodents.<\/li>\r\n <li>Wet, Cracked, Broken, Burned, or dropped devices.<\/li>\r\n <li>Manhandling or repair tried by unauthorized person.<\/li>\r\n <li>Cables (LAN Patch, Data), Converters & Add-on cards.<\/li>\r\n <li>Laptop battery, UPS or UPS batteries.<\/li>\r\n <li class=\"font-bold text-red-700\">Company Data and User Data.<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/section>\r\n <\/div>\r\n\r\n \r\n <section id=\"clauses\">\r\n <h2 class=\"text-3xl md:text-4xl font-bold text-slate-900 mb-8 border-b border-slate-200 pb-4\">Clauses & Service Details<\/h2>\r\n <div class=\"bg-white rounded-2xl border border-slate-200 shadow-sm overflow-hidden w-full\">\r\n <div class=\"p-8 md:p-12\">\r\n <p class=\"text-slate-700 mb-10 text-lg md:text-xl leading-relaxed\">The maintenance shall normally be done during working hours of the customers. i.e. from <span class=\"font-bold text-slate-900 bg-slate-100 px-3 py-1 rounded border border-slate-300\">10:00 AM to 05:00 PM<\/span>. However, in case of emergency, maintenance may have to be done beyond office hours and even on holidays only by raise request. Prior arrangement through proper communication should be worked out in all cases.<\/p>\r\n \r\n <h3 class=\"font-bold text-slate-900 mb-6 text-2xl\">Response Time & Penalties<\/h3>\r\n <p class=\"text-slate-700 mb-8 text-lg md:text-xl\">Normal response time for attending the breakdown event is the next business day. The Customer may charge as follows:<\/p>\r\n \r\n \r\n <div class=\"overflow-x-auto ring-1 ring-slate-300 rounded-xl w-full\">\r\n <table class=\"w-full divide-y divide-slate-300 text-left text-lg md:text-xl\">\r\n <thead class=\"bg-slate-100 text-slate-800\">\r\n <tr>\r\n <th scope=\"col\" class=\"px-8 py-5 font-bold\">Item \/ Situation<\/th>\r\n <th scope=\"col\" class=\"px-8 py-5 font-bold\">Penalty<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody class=\"divide-y divide-slate-200 bg-white text-slate-700\">\r\n <tr class=\"hover:bg-slate-50 transition\">\r\n <td class=\"px-8 py-6 font-semibold text-slate-900\">Response time more than 48 hours<\/td>\r\n <td class=\"px-8 py-6\">1% of contract value per system per non compliance<\/td>\r\n <\/tr>\r\n <tr class=\"hover:bg-slate-50 transition\">\r\n <td class=\"px-8 py-6 font-semibold text-slate-900\">Repair not done or status not provided beyond 48 hours of time frame negotiated<\/td>\r\n <td class=\"px-8 py-6\">1% of contract value per system per non compliance<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"mt-10 bg-slate-50 p-8 rounded-xl text-lg md:text-xl text-slate-700 border border-slate-200 leading-relaxed\">\r\n <ul class=\"space-y-3\">\r\n <li><span class=\"text-blue-600 font-bold text-2xl align-middle\">*<\/span> Terms and conditions applies.<\/li>\r\n <li><span class=\"text-blue-600 font-bold text-2xl align-middle\">**<\/span> Subject to AMC plan.<\/li>\r\n <li class=\"pt-6 mt-6 border-t border-slate-300 font-medium\">Maintain spares stock onsite or off-site is the sole decision of <span class=\"font-bold text-slate-900\">Uniresources Private Limited<\/span>. Workspace with necessary power and data points availability for onsite maintenance job is the customer\u2019s responsibility.<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <\/div>\r\n <\/main>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms & Conditions | Uniresources Private Limited Uniresources Private Limited Terms & Conditions Comprehensive and Non-Comprehensive IT AMC Services provided by Uniresources Private Limited. General Terms for Non-Comprehensive AMC In Non-Comprehensive AMC, the cost of spare parts, replacement and Repairing Cost will be borne by the Customer. This usually means only Service. Operating Systems and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-540","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/uniresources.in\/uspl\/wp-json\/wp\/v2\/pages\/540","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uniresources.in\/uspl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/uniresources.in\/uspl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/uniresources.in\/uspl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/uniresources.in\/uspl\/wp-json\/wp\/v2\/comments?post=540"}],"version-history":[{"count":0,"href":"https:\/\/uniresources.in\/uspl\/wp-json\/wp\/v2\/pages\/540\/revisions"}],"wp:attachment":[{"href":"https:\/\/uniresources.in\/uspl\/wp-json\/wp\/v2\/media?parent=540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\r\n\r\n\r\n \r\n \r\n Terms & Conditions | Uniresources Private Limited<\/title>\r\n \r\n <script src=\"https:\/\/cdn.tailwindcss.com\"><\/script>\r\n <style>\r\n \/* Modern Scrollbar *\/\r\n ::-webkit-scrollbar { width: 8px; }\r\n ::-webkit-scrollbar-track { background: #f8fafc; }\r\n ::-webkit-scrollbar-thumb { background: #cbd5e1; border-radius: 10px; }\r\n ::-webkit-scrollbar-thumb:hover { background: #94a3b8; }\r\n \r\n \/* Subtle Tech Grid Background for Hero *\/\r\n .bg-grid-pattern {\r\n background-image: linear-gradient(to right, rgba(255,255,255,0.05) 1px, transparent 1px),\r\n linear-gradient(to bottom, rgba(255,255,255,0.05) 1px, transparent 1px);\r\n background-size: 40px 40px;\r\n }\r\n <\/style>\r\n<\/head>\r\n<body class=\"bg-slate-50 text-slate-800 font-sans antialiased selection:bg-blue-600 selection:text-white\">\r\n\r\n \r\n <section class=\"relative pt-24 pb-24 bg-slate-900 overflow-hidden\">\r\n <div class=\"absolute inset-0 bg-grid-pattern opacity-40\"><\/div>\r\n <div class=\"absolute top-0 right-0 w-96 h-96 bg-blue-600\/20 rounded-full blur-3xl transform translate-x-1\/2 -translate-y-1\/4\"><\/div>\r\n <div class=\"absolute bottom-0 left-0 w-96 h-96 bg-indigo-600\/20 rounded-full blur-3xl transform -translate-x-1\/2 translate-y-1\/4\"><\/div>\r\n \r\n <div class=\"relative w-full px-4 sm:px-8 lg:px-16 xl:px-24 text-center\">\r\n \r\n <div class=\"flex justify-center items-center gap-3 mb-8\">\r\n <div class=\"w-12 h-12 bg-blue-600 rounded-lg flex items-center justify-center shadow-lg shadow-blue-600\/20\">\r\n <svg class=\"w-7 h-7 text-white\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 21V5a2 2 0 00-2-2H7a2 2 0 00-2 2v16m14 0h2m-2 0h-5m-9 0H3m2 0h5M9 7h1m-1 4h1m4-4h1m-1 4h1m-5 10v-5a1 1 0 011-1h2a1 1 0 011 1v5m-4 0h4\"><\/path><\/svg>\r\n <\/div>\r\n <span class=\"font-extrabold text-3xl text-white tracking-tight\">Uniresources <span class=\"text-blue-500 font-medium text-2xl\">Private Limited<\/span><\/span>\r\n <\/div>\r\n\r\n <h1 class=\"text-5xl md:text-7xl font-extrabold text-white tracking-tight mb-8\">\r\n Terms & <span class=\"text-blue-500\">Conditions<\/span>\r\n <\/h1>\r\n <p class=\"text-xl md:text-2xl text-slate-300 max-w-4xl mx-auto font-light leading-relaxed\">\r\n Comprehensive and Non-Comprehensive IT AMC Services provided by Uniresources Private Limited.\r\n <\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n <main class=\"w-full px-4 sm:px-8 lg:px-16 xl:px-24 py-16 mb-12\">\r\n \r\n <div class=\"w-full space-y-16\">\r\n \r\n \r\n <section id=\"non-comprehensive\">\r\n <div class=\"flex items-center gap-4 mb-6 border-b border-slate-200 pb-4\">\r\n <div class=\"p-3 bg-blue-100 text-blue-600 rounded-lg\">\r\n <svg class=\"w-8 h-8\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M21 13.255A23.931 23.931 0 0112 15c-3.183 0-6.22-.62-9-1.745M16 6V4a2 2 0 00-2-2h-4a2 2 0 00-2 2v2m4 6h.01M5 20h14a2 2 0 002-2V8a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z\"><\/path><\/svg>\r\n <\/div>\r\n <h2 class=\"text-3xl md:text-4xl font-bold text-slate-900\">General Terms for Non-Comprehensive AMC<\/h2>\r\n <\/div>\r\n <div class=\"bg-white p-8 md:p-12 rounded-2xl border border-slate-200 shadow-sm leading-relaxed text-slate-700 w-full\">\r\n <p class=\"mb-8 font-semibold text-slate-900 text-xl md:text-2xl\">In Non-Comprehensive AMC, the cost of spare parts, replacement and Repairing Cost will be borne by the Customer. This usually means only Service.<\/p>\r\n <ul class=\"grid grid-cols-1 md:grid-cols-2 gap-8 list-none text-lg md:text-xl\">\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Operating Systems and Office related application troubleshooting and support.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Installing operating systems, configuration of driver, update latest patches and latest Windows Service Pack and other OEM based software. (CD and license would be provided by Customer).<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Cleaning and uninstalling unnecessary files from desktop\/laptops.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Desktop login and basic windows policy problem solving.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Updating new software application (CD and license would be provided by Customer).<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>On-site Helpdesk Escalation of the critical issues to appropriate IT supports team. Regular touch with users for their problems.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Internal cleaning of the equipment using vacuum cleaner \/other appropriate means (Once in a Year or whenever required).<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span><span class=\"font-bold text-slate-900\">On-Remote Support<\/span> within 4* Business Hours related to any IT or Online problem.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span><span class=\"font-bold text-slate-900\">On-Site Support<\/span> within 24* Business Hours.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-blue-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>In case of any Hardware repairing issue we will share quotation with customer, and done repairing only after approval from Customer. (New Parts not Included).<\/span><\/li>\r\n <li class=\"flex items-start md:col-span-2\"><svg class=\"w-7 h-7 text-red-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z\"><\/path><\/svg><span><span class=\"font-bold text-red-700\">Data backup and Data Recovery will not cover in any condition.<\/span> (User Data or Company Data). Data backup should be taken by user only.<\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n <section id=\"comprehensive\">\r\n <div class=\"flex items-center gap-4 mb-6 border-b border-slate-200 pb-4\">\r\n <div class=\"p-3 bg-indigo-100 text-indigo-600 rounded-lg\">\r\n <svg class=\"w-8 h-8\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M9 12l2 2 4-4m5.618-4.016A11.955 11.955 0 0112 2.944a11.955 11.955 0 01-8.618 3.04A12.02 12.02 0 003 9c0 5.591 3.824 10.29 9 11.622 5.176-1.332 9-6.03 9-11.622 0-1.042-.133-2.052-.382-3.016z\"><\/path><\/svg>\r\n <\/div>\r\n <h2 class=\"text-3xl md:text-4xl font-bold text-slate-900\">General Terms for Comprehensive AMC<\/h2>\r\n <\/div>\r\n <div class=\"bg-white p-8 md:p-12 rounded-2xl border border-slate-200 shadow-sm text-slate-700 w-full\">\r\n <ul class=\"grid grid-cols-1 md:grid-cols-2 gap-8 list-none text-lg md:text-xl\">\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-indigo-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Service tax will be paid extra as applicable.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-indigo-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Under warranty Spare part would be subject to deal direct between client and manufacturer.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-indigo-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>OS and Software will be provided by customers with relevant License and SOP.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-red-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z\"><\/path><\/svg><span><span class=\"font-bold text-red-700\">Data loss and Data backup will not cover in contract<\/span> (User Data or Company Data).<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-indigo-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Updating and Changing in Inventory of Equipment under AMC have to be communicated by proper channel.<\/span><\/li>\r\n <li class=\"flex items-start\"><svg class=\"w-7 h-7 text-indigo-500 mr-4 mt-1 shrink-0\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M5 13l4 4L19 7\"><\/path><\/svg><span>Shifting of computers or equipment not covers however reinstallation and reconnecting terminal is covers in contract.<\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n <section id=\"general-assurance\">\r\n <h2 class=\"text-3xl md:text-4xl font-bold text-slate-900 mb-8 border-b border-slate-200 pb-4\">General Assurance to Customers<\/h2>\r\n <div class=\"grid grid-cols-1 md:grid-cols-2 lg:grid-cols-4 gap-8 w-full\">\r\n <div class=\"bg-slate-50 p-8 rounded-xl border border-slate-200 hover:shadow-md transition\">\r\n <h3 class=\"font-bold text-slate-900 text-xl mb-4\">Confidentiality<\/h3>\r\n <p class=\"text-lg text-slate-700 leading-relaxed\">Repair and maintenance work would not violate any patent, copyright of any person\/entity and confidentiality of the information in the computer system shall be maintained.<\/p>\r\n <\/div>\r\n <div class=\"bg-slate-50 p-8 rounded-xl border border-slate-200 hover:shadow-md transition\">\r\n <h3 class=\"font-bold text-slate-900 text-xl mb-4\">Spare Reserves<\/h3>\r\n <p class=\"text-lg text-slate-700 leading-relaxed\">Uniresources Private Limited shall maintain a pool of various hardware spares\/components as reserves to ensure issues to be resolved in time.<\/p>\r\n <\/div>\r\n <div class=\"bg-slate-50 p-8 rounded-xl border border-slate-200 hover:shadow-md transition\">\r\n <h3 class=\"font-bold text-slate-900 text-xl mb-4\">Health Records<\/h3>\r\n <p class=\"text-lg text-slate-700 leading-relaxed\">A health record would be maintained for all equipment under AMC for each incident of malfunctioning, complain logging and solving.<\/p>\r\n <\/div>\r\n <div class=\"bg-slate-50 p-8 rounded-xl border border-slate-200 hover:shadow-md transition\">\r\n <h3 class=\"font-bold text-slate-900 text-xl mb-4\">Network Availability<\/h3>\r\n <p class=\"text-lg text-slate-700 leading-relaxed\">Ensuring high availability of networks, Identifying LAN faults & getting them resolved.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n <section id=\"scope-of-work\">\r\n <h2 class=\"text-3xl md:text-4xl font-bold text-slate-900 mb-8 border-b border-slate-200 pb-4\">Scope of Work for Service<\/h2>\r\n <ul class=\"list-inside list-disc space-y-4 text-slate-700 bg-white p-8 md:p-12 rounded-2xl border border-slate-200 shadow-sm w-full text-lg md:text-xl leading-relaxed\">\r\n <li>Preventive maintenance for the whole computer system shall be done on half yearly basis which shall include external\/internal cleaning of the system, running the diagnostics \/utilities tool to determine the existing or likelihood fault.<\/li>\r\n <li>Routine corrective and preventive maintenance of computer systems and its peripherals as specified in the inventory of equipment.<\/li>\r\n <li>Diagnosing and resolving the problem according to the severity assigned to it.<\/li>\r\n <li>Re-installing the OS or latest OS (Provided by Customer).<\/li>\r\n <li>Software installation, un-installation, configuration, antivirus software up-gradation to make system\/equipment fully functional.<\/li>\r\n <li>Installation\/Re-installation of essential and productivity S\/W (Pre-Listed, with SOP, package provided by customer).<\/li>\r\n <li>Resolving breakdowns of the highest priority terminal in minimum time.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n \r\n <div class=\"grid grid-cols-1 lg:grid-cols-2 gap-10 w-full\">\r\n \r\n <section id=\"replacement\">\r\n <div class=\"bg-blue-50 p-8 md:p-12 rounded-2xl border border-blue-200 h-full\">\r\n <h2 class=\"text-3xl font-bold text-blue-900 mb-6 flex items-center\">\r\n <svg class=\"w-8 h-8 mr-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M4 4v5h.582m15.356 2A8.001 8.001 0 004.582 9m0 0H9m11 11v-5h-.581m0 0a8.003 8.003 0 01-15.357-2m15.357 2H15\"><\/path><\/svg>\r\n Replacement of Part\r\n <\/h2>\r\n <p class=\"text-lg md:text-xl text-blue-800 mb-8 font-medium leading-relaxed\">Under comprehensive plan, replacement is free of cost only when non-repairable and not in the excluded conditions list.<\/p>\r\n <ul class=\"space-y-4 text-lg md:text-xl text-blue-900 list-disc list-inside leading-relaxed\">\r\n <li><span class=\"font-bold\">Includes:<\/span> SMPS, RAM, HDD, Monitor, Mouse, Keyboard, Power Cable & VGA Cable.<\/li>\r\n <li>Replaced parts will be equivalent in performance (brand\/model may vary).<\/li>\r\n <li>Cases can be held till equivalent parts are available in case of obsolescence.<\/li>\r\n <li>In case of replacement, the defective spares covered under Comprehensive contract shall be the property of <span class=\"font-bold\">Uniresources Private Limited<\/span>.<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/section>\r\n \r\n \r\n <section id=\"exclusions\">\r\n <div class=\"bg-red-50 p-8 md:p-12 rounded-2xl border border-red-200 h-full\">\r\n <h2 class=\"text-3xl font-bold text-red-900 mb-6 flex items-center\">\r\n <svg class=\"w-8 h-8 mr-4\" fill=\"none\" stroke=\"currentColor\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z\"><\/path><\/svg>\r\n Not Covered Under AMC\r\n <\/h2>\r\n <ul class=\"space-y-4 text-lg md:text-xl text-red-900 list-disc list-inside leading-relaxed\">\r\n <li>Ribbon, Tape, Ink, Toner cartridges, Mother Boards, Printer and Printer Parts.<\/li>\r\n <li>Plastic parts (covers, switches, sockets, buttons).<\/li>\r\n <li>Damage caused by force majeure, surges, high voltages, lightning, or rodents.<\/li>\r\n <li>Wet, Cracked, Broken, Burned, or dropped devices.<\/li>\r\n <li>Manhandling or repair tried by unauthorized person.<\/li>\r\n <li>Cables (LAN Patch, Data), Converters & Add-on cards.<\/li>\r\n <li>Laptop battery, UPS or UPS batteries.<\/li>\r\n <li class=\"font-bold text-red-700\">Company Data and User Data.<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/section>\r\n <\/div>\r\n\r\n \r\n <section id=\"clauses\">\r\n <h2 class=\"text-3xl md:text-4xl font-bold text-slate-900 mb-8 border-b border-slate-200 pb-4\">Clauses & Service Details<\/h2>\r\n <div class=\"bg-white rounded-2xl border border-slate-200 shadow-sm overflow-hidden w-full\">\r\n <div class=\"p-8 md:p-12\">\r\n <p class=\"text-slate-700 mb-10 text-lg md:text-xl leading-relaxed\">The maintenance shall normally be done during working hours of the customers. i.e. from <span class=\"font-bold text-slate-900 bg-slate-100 px-3 py-1 rounded border border-slate-300\">10:00 AM to 05:00 PM<\/span>. However, in case of emergency, maintenance may have to be done beyond office hours and even on holidays only by raise request. Prior arrangement through proper communication should be worked out in all cases.<\/p>\r\n \r\n <h3 class=\"font-bold text-slate-900 mb-6 text-2xl\">Response Time & Penalties<\/h3>\r\n <p class=\"text-slate-700 mb-8 text-lg md:text-xl\">Normal response time for attending the breakdown event is the next business day. The Customer may charge as follows:<\/p>\r\n \r\n \r\n <div class=\"overflow-x-auto ring-1 ring-slate-300 rounded-xl w-full\">\r\n <table class=\"w-full divide-y divide-slate-300 text-left text-lg md:text-xl\">\r\n <thead class=\"bg-slate-100 text-slate-800\">\r\n <tr>\r\n <th scope=\"col\" class=\"px-8 py-5 font-bold\">Item \/ Situation<\/th>\r\n <th scope=\"col\" class=\"px-8 py-5 font-bold\">Penalty<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody class=\"divide-y divide-slate-200 bg-white text-slate-700\">\r\n <tr class=\"hover:bg-slate-50 transition\">\r\n <td class=\"px-8 py-6 font-semibold text-slate-900\">Response time more than 48 hours<\/td>\r\n <td class=\"px-8 py-6\">1% of contract value per system per non compliance<\/td>\r\n <\/tr>\r\n <tr class=\"hover:bg-slate-50 transition\">\r\n <td class=\"px-8 py-6 font-semibold text-slate-900\">Repair not done or status not provided beyond 48 hours of time frame negotiated<\/td>\r\n <td class=\"px-8 py-6\">1% of contract value per system per non compliance<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n\r\n <div class=\"mt-10 bg-slate-50 p-8 rounded-xl text-lg md:text-xl text-slate-700 border border-slate-200 leading-relaxed\">\r\n <ul class=\"space-y-3\">\r\n <li><span class=\"text-blue-600 font-bold text-2xl align-middle\">*<\/span> Terms and conditions applies.<\/li>\r\n <li><span class=\"text-blue-600 font-bold text-2xl align-middle\">**<\/span> Subject to AMC plan.<\/li>\r\n <li class=\"pt-6 mt-6 border-t border-slate-300 font-medium\">Maintain spares stock onsite or off-site is the sole decision of <span class=\"font-bold text-slate-900\">Uniresources Private Limited<\/span>. Workspace with necessary power and data points availability for onsite maintenance job is the customer\u2019s responsibility.<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <\/div>\r\n <\/main>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms & Conditions | Uniresources Private Limited Uniresources Private Limited Terms & Conditions Comprehensive and Non-Comprehensive IT AMC Services provided by Uniresources Private Limited. General Terms for Non-Comprehensive AMC In Non-Comprehensive AMC, the cost of spare parts, replacement and Repairing Cost will be borne by the Customer. This usually means only Service. Operating Systems and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-540","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/uniresources.in\/uspl\/wp-json\/wp\/v2\/pages\/540","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uniresources.in\/uspl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/uniresources.in\/uspl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/uniresources.in\/uspl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/uniresources.in\/uspl\/wp-json\/wp\/v2\/comments?post=540"}],"version-history":[{"count":0,"href":"https:\/\/uniresources.in\/uspl\/wp-json\/wp\/v2\/pages\/540\/revisions"}],"wp:attachment":[{"href":"https:\/\/uniresources.in\/uspl\/wp-json\/wp\/v2\/media?parent=540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}